If you are
having access problems we first suggest
that you experiment by disabling pop-up blockers, anti-spyware and anti-virus
utilities. Public Wi-Fi networks, including ours, typically work by
redirecting your browser from your usual home page—perhaps Yahoo! Mail or
Google—to the login page that acts as the secure entry to the hotspot
network. Security utilities sometimes prevent this redirection, mistakenly
assuming that the redirection request is malicious.
If you discover that your Citi-Net service operates perfectly when these utilities are turned off, you should contact the security utility manufacturer to determine how to configure your software for both protection from malicious activity and access to hotspot networks.
you’ve experimented with disabling your security utilities, check below for more
1. Click the “Stop” button on your browser tool bar.
2. On the “Tools” menu, click “Internet Options”.
3. In the tabbed box which appears, click the tab at the top marked “Connections”.
4. Click the button near the bottom marked “LAN Settings…”.
5. Make sure that all boxes are unchecked.
6. Click “OK” to accept any changes or to exit the box.
7. Click “OK” again in the Internet Options box.
8. Close and restart Internet Explorer.
LAN Settings Box
5. In the section labeled “This connection uses the following items”, review the three items circled above. If you have any additional items—for example “QOS Packet Scheduler”—uncheck the box next to each additional item.
6. Select “Internet Protocol (TCP/IP)”. Click on the button below it titled “Properties”.
8. Make sure that “Obtain an IP address automatically” and “Obtain DNS server address automatically” are selected.
9. Click “OK” to exit the Internet Protocol (TCP/IP) Properties box.
10. Click “OK” to exit the Wireless Network Connection Properties box.
11. Reboot your machine.
12. Open your browser and login.
There are several possible causes of this behavior. Before further troubleshooting, simply try to go to another website, either by typing an address in the address bar or by selecting one of the sites in your Favorites folder. You may already be logged in.
You may have a DNS problem. This is caused when your computer is remembering settings from another wireless network, which can prevent your machine from communicating with our network. Follow the steps in the answer to question 2 to make sure that your computer is obtaining a DNS server address automatically.
After completing the steps detailed in the answer to question 2, use the following steps to renew your DNS settings.
For Windows 95, 98 and ME
For Windows NT, 2000 and XP
Both of these problems are usually due to poor communication with the Citi-Net radios. Since we install our networks with full coverage throughout the building and monitor the equipment remotely for any failure, this problem is likely due to a weak wireless adapter in your machine.
Until recently, the most common wireless adapters were external plug-in PC Cards. These cards typically use low-power radios and a poor antenna design. To learn more about these issues, read below. If you’re looking to upgrade your card and want to jump immediately to a review of our favorite—the Hawking HWC-54D—then click here.
in your present card is likely 30 mW (out of a legal
limit of 200 mW). Your first thought may be,
"Why do I own a card with only 15% of full power?" Many cards are built
with low-power radios because more powerful radios consume your laptop’s battery
life more quickly.
If you’re using a television or FM radio with an antenna, you very likely don’t have the antenna folded flat (parallel to the ground). But most PC cards use an antenna which is flat (horizontal) because such cards are easier to manufacture. Some cards offer a flip-up antenna, which is a much better choice. Better still (but not as convenient) are the cards which have a small jack for an antenna which clips to the back of your screen or sits on the desk next to you. The best mix of convenience and performance is found in laptops which have wireless cards built into them; they typically use a dual antenna built around the screen. Given that replacing a laptop is an expensive fix for poor reception, we suggest simply replacing your card. Our recommendation may be found here.